Privacy Policy

Privacy Statement

This Privacy Policy explains how Cenario Oeste collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable data protection laws.

Data Controller

Cenario Oeste, holder of AMI License 7874, with address at Av. Mariano Calado, 18-Loja Esq., 2520-225 Peniche, Portugal, is the data controller responsible for your personal data. You can contact us at info@cenario-oeste.com or +351 964 630 316.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent — when you provide your data through our contact or inquiry forms, or when you accept non-essential cookies.
• Legitimate interest — to respond to your inquiries, provide requested information about properties, and improve our website.
• Contractual necessity — when processing is required to fulfil a service you have requested.

Personal Data We Collect

We may collect the following categories of personal data:

• Identification data — name, email address, and phone number, provided voluntarily through our contact forms.
• Inquiry data — messages and property preferences you share when contacting us about a listing.
• Technical data — IP address, browser type, device information, pages visited, and language preference, collected automatically when you visit our site.

Purpose of Processing

Your personal data is processed for the following purposes:

• To respond to your inquiries and provide information about our properties and services.
• To manage real estate communications and related transactions.
• To analyze website usage and improve our services (only with your consent).

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Inquiry data is retained for up to 2 years unless you request earlier deletion.

Data Sharing

Cenario Oeste does not sell or rent your personal data. Your data may be shared with third parties only when necessary to fulfil your request (e.g., property owners regarding a specific listing) or when required by law.

Cookies

Our website uses cookies and similar technologies. Essential cookies are necessary for the site to function and are always active. Non-essential cookies (analytics, performance) are only activated if you accept them through our cookie consent banner. You can manage or withdraw your cookie preferences at any time through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel only.

Your Rights

Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access — to obtain confirmation of whether your data is being processed and a copy of it.
• Right to rectification — to correct inaccurate or incomplete data.
• Right to erasure — to request the deletion of your data ("right to be forgotten").
• Right to restriction — to request the limitation of processing.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to the processing of your data.
• Right to withdraw consent — to withdraw your consent at any time, without affecting the legality of processing carried out before withdrawal.

International Data Transfers

Your data may be processed by service providers located outside the European Economic Area. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.

Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados — CNPD) or another competent supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.